HOJ INNOVATIONS, INC

Installation & Fabrication Dispatcher

Hesco Services - HOJ Innovations

About HOJ Innovations & Hesco Services

HOJ Innovations is a leading material handling equipment distributor specializing in warehouse optimization solutions. Hesco Services is our dedicated service division providing comprehensive installation, maintenance, and repair services for conveyors, racking systems, overhead bridge cranes, automated material handling equipment, and other warehouse solutions. We're seeking a detail-oriented Installation Coordinator to manage project scheduling, coordination, and execution of our installation operations.

Position Overview

The Installation & Fabrication Dispatcher will serve as the critical link between sales, project management, field installation teams, and customers. This role is responsible for scheduling and coordinating all aspects of material handling equipment installations including conveyors, racking systems, overhead bridge cranes, mezzanines, and automated systems. The ideal candidate will possess strong organizational skills, technical knowledge of material handling equipment, and the ability to manage multiple complex projects simultaneously while ensuring customer satisfaction and on-time project completion.

 Key Responsibilities

 Project Scheduling

• Schedule and coordinate installation projects from contract award through project completion
• Create and maintain detailed project schedules including milestones, labor requirements, and equipment needs
• Coordinate with customers to schedule site access, utility shutdowns, and installation windows
• Schedule field installation crews, technicians, and subcontractors based on project requirements
• Manage project calendar to optimize crew utilization and minimize downtime
• Coordinate delivery schedules for equipment, materials, and fabricated components
• Adjust schedules proactively to accommodate changes, delays, or emergency service calls
• Track project progress and update schedules based on field feedback

• Coordinate crane rentals, lifts, and specialized equipment needs

 Customer Communication & Relations

• Serve as primary point of contact for customers regarding installation scheduling
• Provide customers with installation timelines, crew arrival notifications, and project updates
• Coordinate site-specific requirements including safety orientations, badge access, and facility rules
• Address customer questions and concerns promptly and professionally
• Conduct follow-up communications to ensure customer satisfaction
• Manage customer expectations regarding timelines and project scope
• Schedule and coordinate final walk-throughs and project closeouts

  Documentation & Reporting

• Create and distribute daily/weekly installation schedules to field teams
• Track project costs, labor hours, and materials usage
• Generate project status reports for management
• Document changes, delays, and schedule modifications
• Maintain records of completed installations and project closeout documentation

 Safety Coordination

• Verify that all crews have required safety certifications and training
• Coordinate site-specific safety requirements and orientations
• Ensure proper safety equipment and PPE is available for installations
• Track OSHA compliance documentation
• Communicate safety concerns or incidents to management immediately
• Coordinate job hazard analyses with field supervisors

 Quality Assurance

• Coordinate quality inspections and punch list completion
• Track and resolve customer concerns or installation deficiencies
• Coordinate warranty service calls and follow-up work

Required Qualifications

 Education & Experience

• Associate’s degree in business, Construction Management, or related field (or equivalent work experience)
• Minimum 3-5 years of experience in project coordination, scheduling, or operations in the material handling, construction, or industrial equipment industry
• Experience coordinating installation projects, field service operations, or construction projects
• Familiarity with conveyors, racking systems, overhead bridge cranes, and material handling equipment
• Proven ability to manage multiple projects simultaneously

 Technical Knowledge

• Understanding of material handling equipment including conveyors, racking, overhead bridge cranes, mezzanines, and automated systems
• Knowledge of installation processes, methods, and sequencing
• Familiarity with crane operations, rigging, and heavy equipment installation
• Understanding of construction scheduling and critical path methodology
• Knowledge of OSHA safety regulations and jobsite safety requirements

Skills & Competencies

• Exceptional organizational and time-management skills
• Strong attention to detail and accuracy
• Excellent communication skills (written and verbal)
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving abilities and proactive approach
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Project)
• Experience with project management or scheduling software
• Customer service oriented with professional demeanor
• Ability to work collaboratively with diverse teams
• Strong decision-making skills under pressure

Additional Requirements

• Valid driver's license, with a clean driving record
• Ability to occasionally travel to job sites for coordination meetings or inspections
• Availability for occasional early morning, evening, or weekend communications to support field operations
• Ability to work in an office environment with occasional visits to job sites
• Must pass background check and drug screening

Preferred Qualifications

• Experience with ERP or project management software (e.g., Acumatica, Microsoft Project, Smartsheet)
• Previous experience in material handling equipment industry or with a distributor/integrator
• Knowledge of overhead crane OSHA regulations (1910.179) and CMAA specifications
• Experience coordinating automated systems or complex installations
• Bilingual capabilities (English/Spanish)
• Understanding of fabrication shop operations and production scheduling

What We Offer

• Competitive salary commensurate with experience ($55,000 - $75,000 depending on qualifications)
• Performance-based bonus opportunities
• Comprehensive benefits package including health, dental, vision, life and disability insurance
• Health Savings Account with company match
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development and training opportunities
• Opportunity to work with cutting-edge warehouse automation technology
• Collaborative team environment with growth potential
• Stable work schedule (primarily office-based with occasional site visits)

Equal Opportunity Statement

HOJ Innovations is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

 HOJ Innovations reserves the right to modify this job description at any time based on business needs.