Customer Service Representative
HOJ Innovations – Hesco Services is a leader in the material handling industry and is currently seeking outstanding candidates for a Customer Service Representative. The primary function of this position is to develop and maintain customer relationships by visiting customers and potential customers and sell equipment maintenance and service agreements for material handling equipment. As a CSR you’ll determine customer needs and develop sales strategies to meet those objectives. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence.
About Us:
Hesco Services is an integral part of a larger engineering and material handling company, HOJ Innovations. Known as the intermountain leader in material handling services, Hoj offers total warehouse solutions from custom engineering to fabrication, equipment sales, installation, and maintenance. We started out 55 + years ago as an engineering-driven family business with a mission to change the industry. As we continue to grow and extend the boundaries of modern material handling and logistics, you will have the opportunity to develop a career in this rapidly expanding field. Hoj Innovations is a very team oriented and customer driven company culture. We work hard together and when you are here, you feel like family. We believe exceptional results are achieved by exceptional people doing exceptional things As a HOJ team member, you will be responsible for promoting our vision, cultural values, and safety guidelines while supporting all that has made HOJ a leader in the material handling equipment and service industry. To find out more about our company and what we do, visit our website at www.hoj.net. We look forward to hearing from you!
Essential Duties and Responsibilities:
- Pursue new business and develop key existing accounts by visiting customer facilities or contacting by phone.
- Promote and sale Planned Maintenance (PM) contracts on a variety of industrial and warehouse equipment.
- Act as a primary customer contact for all product support needs by working directly with the service managers, technicians and parts staff.
- Provides quotes for service agreements on a variety of industrial and warehouse equipment including overhead cranes & automated conveyor systems.
- Answer customer questions regarding operation safety issues and maintenance intervals.
- Investigates and resolves customer problems with orders placed and warranty issues.
- Follow-up with customers after maintenance and completed repairs to increase customer satisfaction and retention.
- Generate leads for service or equipment/device upgrades.
- Promotes service and product features to customers, quotes prices and credit terms, and prepares sales orders for orders obtained.
- Tracks equipment orders sold for potential preventative maintenance, service, or aftermarket sales.
- Work with salespeople, operations managers and service technicians regarding PM issues (questions on pricing, problems, etc.).
- Submits weekly activity/call reports concerning customer-related activities for quotes, orders, new business, and problems concerning customer/vendor relationships.
- Monitor delinquent PMs and assist with problem accounts.
- Consult & problem solve to enhance the Company’s position in existing & target accounts.
- Implements strategic sales plans to accommodate corporate goals.
- Additional responsibilities as assigned.
Education and Experience:
- High School Diploma/GED
- 3-4 years progressively related experience in industrial equipment sales preferred
- Demonstrated expertise in sales/customer service capacity
Qualifications:
- Strong organizational, communication, interpersonal, and customer relation skills
- Able to operate equipment for demonstration purposes
- Able to handle a variety of situations encountered during sales process
- Intermediate computer skills in MS Office and Outlook required
- Analytical/mathematics skills are essential
- Capable of handling multiple priorities and tasks
- Basic mechanical understanding of material handling equipment and the ability to identify by sight and by name the parts of an industry related piece of equipment
- Must be a self-starter with good time management, planning, and organizational skills with a commitment to detail
- Positive attitude and ability to comply with company policies and procedures
- Consistently maintain the highest standards in serving the customer’s needs, including but not limited to, handling customer issues and complaints
- Maintain and strengthen customer relationships by acting professionally and as a representation of the Hoj values
- Must have a valid drivers’ license with a good driving record
- Must have U.S. Work Authorization
- Must be able to pass background checks and random drug screenings
Benefits Offered:
- Competitive base salary
- Comprehensive total compensation program profit sharing bonuses
- Paid Holidays and Paid Time Off
- Excellent insurance benefits including medical, dental, vision, life and short-term disability
- Generous employer dollar match to HSA and 401k Retirement Accounts
- Dedicated to a military friendly environment (Veterans are highly encouraged to apply)
- Company-wide commitment to promoting a strong work/life balance
Come be a part of our success! To learn more about what we do visit us at:
- Our Website: www.hoj.net
- Our YouTube page: www.youtube.com/c/HojEngineeringSalesCoIncSaltLakeCity
- Our Facebook page: www.facebook.com/HojInnovations
Job Type: Full-Time, M-F (8:00 a.m. – 5:00 p.m.)
Salary: Depends on Experience
Experience: Relevant 3 years (Preferred)
License: Valid Driver’s License (Required)
Work Authorization: United States (Required)